JOSLANDOONLINE SALES OF SHOES AND ACCESSORIES

Protection of personal data

Joslando.com collects personal data about the client consulting the site www.joslando.com, in particular by the use of cookies in accordance with the legislation in force.
This data collection is carried out• when the customer creates an account,
• when the customer subscribes to the newsletters or alerts offered by Joslando,
• when the customer makes an order or a request to return to the site,
• when the customer contacts Joslando Customer Service,
• when the Customer participates in a promotional game / contest,
• when the client browses the site and consults articles,
• when the customer writes a comment or notice on an article,
• when the customer shares a notice with a friend by sending an e-mail from an article master,
• when the customer shares a notice via Facebook, Instagram.
The data collected are for the use of Joslando.com. They are necessary for the processing and management of the customer's orders as well as the commercial relations between Joslando.com and the Customer. They also enable Joslando.com to provide the Customer with personalized services and to improve the relevance of the information offered to him.
Joslando.com is responsible for their treatment. They may be transmitted to the companies and subcontractors to whom Joslando.com makes use in the execution of the orders and services offered.

Creating an account or alerts

The User must fill in all the fields of the form of creation of account or any form of entry of information on the Site except the fields displayed as optional. Any failure to reply will result in the non-creation of an account. Joslando.com will not respond to the User's requests.

Mail and phone number

The Customer's mailing address and telephone number are necessary for the processing and management of orders as well as the commercial relations between Joslando.com and the Customer.
Joslando.com uses this personal information for commercial prospecting purposes. At any time, the Customer has the possibility to oppose it in a simple and free way on the Site www.joslando.com in the "My account" or by mail to the following address: ServiceClient@joslando.com

SMS / MMS

Joslando.com may use the Customer's mobile phone number for order management purposes and may also use it for commercial prospecting purposes. At any time the customer has the possibility to oppose it in a simple and free way on the Site www.joslando.com in the "My account" or by mail to the following address: ServiceClient@joslando.fr

Can I make an exchange?

You can exchange any item that does not suit you within 48 hours from the date of shipment of the item and not from the date of receipt because we do not have this information. The items you wish to exchange must be new and unworn, in their original box intact. You can exchange them for items of the same make and model, in a different size or color.
If the returned items were on promotion or you used a promotional code when validating your first order, you will receive the same discount for your exchange order.

How to make this exchange?

Please contact customer service at 696.83.95.87
The new items you have selected will be reserved for you as soon as you have validated your return request.
If the amount of your order is less than the amount of your original order, we will refund the difference with a purchase voucher corresponding to the value of the difference.

Order Information

1. How to order ?

To place an order on the site joslando.com, nothing is simpler: explore our catalog according to your desires, in different categories Woman, Man, Child, Luxury and Accessories, or using the search engine.
Choose the items you want to buy by clicking on "Add Basket". Once your products in the basket, let yourself be guided by clicking on the button "Order".

2. How long will my order be shipped?

All orders placed before 2 pm (Monday to Saturday included) are processed the same day. That is, it is removed, checked, packaged and delivered to the joslando carrier within 48 hours.
Orders placed after 14 hours are processed first on the next business day.
You are notified by e-mail or by telephone of the shipment of your order.

3. How to use a promotional code?

If you have a promotional code joslando, you can indicate it to us under your order, before validating it, in the entry box "I have a promotional code". Once the code is entered, click on the "OK" button and the promotion will be directly applied to the amount of your order.

4. How to pay?

Joslando proposes 2 payment methods:
• Payment via Orange money and Mtn mobile money;
• Payment at delivery and free of charge.

5. How to cancel an order that has already been validated?

To cancel an order on joslando site, simply contact our Customer Service department by phone shortly after registration (Our Customer Service is available from Monday to Saturday).

6. I changed my mind or I was wrong about my return request, what should I do?

Contact us by phone at 696.83.95.87 so that we can take this information into account. Thank you !

7. How much does the return of an article cost me ?

The return is totally free. You have nothing to pay.
All that is required is that the items returned are new and in their original box intact, accompanied by the return voucher joslando.